All cases
RPA
Automated processing of licenses & warranties.
How an online retailer automates license and warranty fulfillment, from supplier order placement through to customer delivery.
Starting point
License and warranty items in customer orders had to be identified manually, ordered from suppliers, and delivered to customers after confirmation, resulting in a time-consuming, repetitive process with limited visibility into order status.
Solution
A software robot handles license and warranty items in customer orders end-to-end, from placing supplier orders and monitoring confirmations to automatically delivering the items to customers.
Result
RobotHumanAI-assisted
Order→License/warranty identified→Supplier order placed→Confirmation monitored→Customer fulfilled
Result
Keine
manual standard cases (fully automated)
100%
Applications automatically checked against contract terms
Tage
Shorter processing time (compared to before)
1
Centralized process for all applications
Our team no longer has to manually track license and warranty items. The robot takes care of ordering, confirmation tracking, and delivery.
Do you have a similar process?
Tell us about your workflow, we’ll tell you honestly what can be automated.
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