More efficient healthcare operations, with agentic AI and RPA.

Our RPA bot retrieves the coverage status even when the insurance card is not yet available: matching against the UPI system (central compensation office/AHV) to verify the official name, researching the VeKa# in VeKa-Online and CoverCard, automatically importing and assigning the insurance coverage.

The robot also configures additional case data such as family doctor, employer in case of accident and other payers — for consistently high master-data quality.

When tariff negotiations drag on, services are initially invoiced at old tariffs — after agreement, those invoices must be cancelled and re-invoiced. With several tariff partners this is extremely time-consuming.

A software robot, tailored to each tariff partner's re-invoicing rules, performs cancellation and re-invoicing automatically — minimal effort, faster invoicing, stronger liquidity.

A software robot works as a virtual team member of patient administration (PATA): it picks up newly recorded cases from the medical secretariats and starts case admission in the ERP — including checking whether patient and case already exist.

When unclear, PATA is brought into the decision via a web form. UPI matching, VeKa# research and coverage import run automatically. Result: over 80% automation and fewer invoice rejections.

Referrals reach hospitals as e-mails, handwritten forms or letters. For data-protection reasons a local AI (LLM) extracts the data and feeds it into a tailor-made validation app — the interface between process and staff.

After the completeness check, RPA queries the coverage status in the background and transfers the case automatically into the HIS or ERP.

Payables: over 90% of incoming invoices processed fully automatically. Generative AI extracts invoice data without training, generates approval levels and posting texts and suggests postings and cost centers based on historical data — with and without purchase-order reference.

Receivables: a software robot aggregates services and generates your invoices — parameterizable by clinic, payer, period and case status.

The modules (recognition, posting, approval workflow) can be integrated individually — wherever you see the need today.

Tens of thousands of medical reports must be sent to referring physicians at discharge — quickly 250 to 450 working days per year.

A software robot automates the entire dispatch process including recipient assignment, triage and dispatch confirmation. Typically pays for itself within two to three months.

Data from HIS, ERP, HR and other systems is extensive but fragmented. Classic reports are static and costly to produce.

We combine RPA and analytics, integrate all relevant data sources and deliver them automatically as interactive dashboards — case numbers, DRG revenue, length of stay, OR utilization, personnel costs and quality indicators, always up to date.

Prescribed versus delivered services: medical prescriptions are digitally captured and structured by AI; delivered services are automatically extracted from ERP/HIS.

The daily comparison is visualized in an interactive dashboard — by location, service type, department or staff. Quality gaps surface early and all prescribed services are fully billed.