All cases
Analytics Agentic AI RPA
Automatic matching of guest orders to customer accounts.
How a retail company automatically assigns guest orders to existing customer accounts, instead of manually updating them or leaving them as inactive records.
Starting point
Orders placed without login could not be automatically assigned to a customer account. Manual follow-up was time-consuming and often left undone, with consequences for customer history and loyalty programs.
Solution
A software robot matches guest orders with existing customer accounts and assigns them automatically. Unclear cases are forwarded for manual review.
Result
RobotHumanAI-assisted
Guest order received→AI-supported account matching→Automatic assignmentUnclear cases for review→Dashboard updated
Result
100%
Orders matched (automatically checked)
Keine
Orphaned orders (since go-live)
1
Complete customer history (across all channels)
Minuten
instead of days until assignment (practically in real time)
Our customer history is now complete, including guest orders. Provide your feedback on BizChat
Do you have a similar process?
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