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Agentic AI RPA
Order booking: captured automatically instead of manually in the ERP.
How a consumer goods company automatically processes incoming email orders, from AI-supported extraction to validated ERP import.
Starting point
Incoming email orders received each day had to be read from different templates and languages, checked, and manually transferred into the ERP system, creating a bottleneck during morning order peaks.
Solution
A software robot extracts email orders from various templates, checks the data, and imports validated orders into the ERP system. Anomalies are made available for validation.
Result
RobotHumanAI-assisted
Email order received→AI extractionValidation in case of anomalies→ ERP import
Result
100%
Orders automatically processed and booked (across all channels)
Minuten
instead of hours until booking (even during peaks)
Keine
Manual duplicate entry eliminated
1
Uniform booking process (for all channels)
Even on our busiest order days, all orders are booked in the ERP within minutes.
Do you have a similar process?
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