All cases
Automotive
Self Service Apps Analytics RPA

Activation of vehicle warranty contracts instead of manual unlocking.

How automotive service centers automatically reconcile OEM credits with warranty and service orders, enabling faster detection of missing or discrepant reimbursements.

Customer anonymised
Starting point

OEM credits had to be matched manually against warranty and service orders, causing missing or incorrect reimbursements to be identified only at a later stage.

Solution

A software robot automatically reconciles OEM credits with warranty and service orders, flags discrepancies for review in a custom application, and makes missing or discrepant reimbursements visible in a dashboard.

Result
RobotHumanAI-assisted
Reimbursement receivedGutschriftzeilen abgeglichen Automatisch zugeordnetException flagged for review
Result
100%
Claims automatically reviewed instead of spot-checked
Keine
unreviewed transactions since go-live
1
Central workshop dashboard for controlling
Wochen
instead of months to identify discrepancies
We can spot anomalies at individual service centers within weeks instead of months.
Head of Contract AdministrationAutomotive importer · anonymized

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